Service management platform prices

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TOPdesk ITSM Partner SAS
TOPdesk ITSM Partner University of Edinborough

Essential

For IT teams looking to implement ticketing basics to increase the quality of their services

$76
Per agent/month

$76 monthly total

  • Incident Management
  • Asset Management
  • Unlimited assets, tickets, and end users
  • Self-Service Portal
  • Knowledge Base
  • Dashboard & Reporting

Excellent

For companies wanting to get the most value out of their service management platform

$155
Per agent/month

$155 monthly total

All Engaged features and...
  • Project Management
  • Webshop
  • Live chat
  • Premium support
  • Annual health check

Trusted for our value

TOPdesk offers you a simple, cost-efficient, on-demand ticketing tool. IT Business Analyst, Automotive
TOPdesk is a quality solution, supported by quality people at a very affordable price. IT Director, Entertainment
TOPdesk is more cost effective than its competitors. You only pay for what you need. Engineer, Information Technology and Services
I was sold on the price, customizability and ease of use. TOPdesk has exceeded expectations. Systems Engineer, Education
I like the overall package I get with TOPdesk, including their customer support. IT, Oil & Energy
TOPdesk is easy to use and affordable, with all features to smoothly manage services. CEO, Computer Software
TOPdesk prices are quite low compared to other ITSM tools. Senior Infrastructure Consultant, Information Technology and Services

Find your best-fit plan with us

A support team that speaks your language

Included in all plans: your local support team, dedicated to answering all product-related questions. Our experts speak your language, so you know communication will be easy and smooth.

Keep your plan flexible with Open API and integrations

Add any features to your plan when your needs evolve, from Reservations Management to consultancy days. Connect your important tools with TOPdesk thanks to our Open API and 90+ standard integrations, such as:

  • Azure DevOps
  • Power BI
  • Microsoft Teams
  • Active Directory

A selection of our integrations

Find your best-fit plan with us

Frequently asked questions

How do I calculate my price?

TOPdesk’s prices are based on the number of agents. The more agents you add to TOPdesk, the lower your average price. Use our pricing calculator at the top of this page for an estimate of your subscription costs or reach out to us for an exact quote for your business.

What is an agent?

An agent is someone who handles tickets within TOPdesk. If they can open and adjust a ticket, they are considered an agent. Users who simply view dashboards are free.

What does TOPdesk offer for this price that other vendors don't?

In addition to our software, which includes unlimited assets and end users, TOPdesk offers many unique benefits:

  • No additional costs
  • In-house, skilled support team
  • In-house software development
  • Local implementation consultants and trainers
  • Data hosted in your area

What does TOPdesk cost if I have 50+ agents?

You can use the calculator at the top of this page to calculate your price based on the number of agents. With that many agents, your business is large. We suggest getting in touch with us to discuss your specific needs.

Can I upgrade or downgrade my subscription at any time?

Sure! You can make changes to your TOPdesk plan at any time. Simply get in touch with us to discuss your needs.

Are there any hidden charges in TOPdesk's plans?

We like to be transparent, so there are no additional costs other than the prices mentioned on our website. Your subscription includes software, hosting, updates and support. In the unlikely situation that you use more data than is stated in our fair use policy, you will be charged extra.

Keep in mind that additional services such as implementation of the software by one of our consultants do come at a surcharge. Please reach out to us to discuss the best solution for your situation.

Do I need to pay extra for TOPdesk updates or new features?

TOPdesk updates are free. You will receive these updates through our bi-weekly release.

Compare our plans and features

Helpdesk & Ticketing
Ticket Management
Included in Essential plan
Included in Engaged plan
Included in Excellent plan
Unlimited tickets
Included in Essential plan
Included in Engaged plan
Included in Excellent plan
First and second line tickets
Included in Essential plan
Included in Engaged plan
Included in Excellent plan
Major tickets
Included in Essential plan
Included in Engaged plan
Included in Excellent plan
Partial tickets
Included in Essential plan
Included in Engaged plan
Included in Excellent plan
Unlimited light agents (view rights)
Included in Essential plan
Included in Engaged plan
Included in Excellent plan
Track and trace
Included in Essential plan
Included in Engaged plan
Included in Excellent plan
Rich text editor
Included in Essential plan
Included in Engaged plan
Included in Excellent plan
Attachments like documents and images
Included in Essential plan
Included in Engaged plan
Included in Excellent plan
Link assets and locations
Included in Essential plan
Included in Engaged plan
Included in Excellent plan
Automated responses and emails
Included in Essential plan
Included in Engaged plan
Included in Excellent plan
Time registration
Included in Essential plan
Included in Engaged plan
Included in Excellent plan
Unlimited teams
Included in Essential plan
Included in Engaged plan
Included in Excellent plan
History log
Included in Essential plan
Included in Engaged plan
Included in Excellent plan
Share internal notes (invisible for end user)
Included in Essential plan
Included in Engaged plan
Included in Excellent plan
Active view on who has the ticket open
Included in Essential plan
Included in Engaged plan
Included in Excellent plan
Quick ticket overview
Included in Essential plan
Included in Engaged plan
Included in Excellent plan
Standard solutions
Included in Essential plan
Included in Engaged plan
Included in Excellent plan
Bookmarks
Included in Essential plan
Included in Engaged plan
Included in Excellent plan
Share with others
Included in Essential plan
Included in Engaged plan
Included in Excellent plan
Link knowledge articles, known errors and problems
Included in Essential plan
Included in Engaged plan
Included in Excellent plan
Feedback ratings
Included in Essential plan
Included in Engaged plan
Included in Excellent plan
Ticket overviews
Included in Essential plan
Included in Engaged plan
Included in Excellent plan
Kanban board
Included in Essential plan
Included in Engaged plan
Included in Excellent plan
Resource planner
Included in Essential plan
Included in Engaged plan
Included in Excellent plan
Round Robin assigning (Auto assigner)
Included in Essential plan
Included in Engaged plan
Included in Excellent plan
Set priorities
Included in Essential plan
Included in Engaged plan
Included in Excellent plan
Service windows
Included in Essential plan
Included in Engaged plan
Included in Excellent plan
AI Suggestions (categories)
Included in Essential plan
Included in Engaged plan
Included in Excellent plan
Ticket routing
Included in Essential plan
Included in Engaged plan
Included in Excellent plan
Knowledge base
Included in Essential plan
Included in Engaged plan
Included in Excellent plan
Selections
Included in Essential plan
Included in Engaged plan
Included in Excellent plan
Mobile app
Included in Essential plan
Included in Engaged plan
Included in Excellent plan
Create knowledge article from ticket
Included in Essential plan
Included in Engaged plan
Included in Excellent plan
Create operational activity from ticket
Excluded in Essential plan
Included in Engaged plan
Included in Excellent plan
Service level agreements
Excluded in Essential plan
Included in Engaged plan
Included in Excellent plan
Manage assets
Asset Management
Included in Essential plan
Included in Engaged plan
Included in Excellent plan
Unlimited assets
Included in Essential plan
Included in Engaged plan
Included in Excellent plan
CMDB
Included in Essential plan
Included in Engaged plan
Included in Excellent plan
Graphical overview
Included in Essential plan
Included in Engaged plan
Included in Excellent plan
Asset import and export
Included in Essential plan
Included in Engaged plan
Included in Excellent plan
Unlimited templates
Included in Essential plan
Included in Engaged plan
Included in Excellent plan
Stock and Order Management
Included in Essential plan
Included in Engaged plan
Included in Excellent plan
Asset reports
Included in Essential plan
Included in Engaged plan
Included in Excellent plan
Share asset overviews
Included in Essential plan
Included in Engaged plan
Included in Excellent plan
Asset rights and permissions for groups
Included in Essential plan
Included in Engaged plan
Included in Excellent plan
Assign assets to users
Included in Essential plan
Included in Engaged plan
Included in Excellent plan
Link assets with locations
Included in Essential plan
Included in Engaged plan
Included in Excellent plan
Impact analysis
Included in Essential plan
Included in Engaged plan
Included in Excellent plan
Automated emails and actions
Included in Essential plan
Included in Engaged plan
Included in Excellent plan
Customizable actions and triggers
Included in Essential plan
Included in Engaged plan
Included in Excellent plan
Extensive overview filtering
Included in Essential plan
Included in Engaged plan
Included in Excellent plan
Monitor tool integration
Included in Essential plan
Included in Engaged plan
Included in Excellent plan
Manage suppliers
Included in Essential plan
Included in Engaged plan
Included in Excellent plan
Manage licenses
Included in Essential plan
Included in Engaged plan
Included in Excellent plan
Link to tickets
Included in Essential plan
Included in Engaged plan
Included in Excellent plan
Link to changes
Excluded in Essential plan
Included in Engaged plan
Included in Excellent plan
Standardize processes
Change & Workflow Management
Excluded in Essential plan
Included in Engaged plan
Included in Excellent plan
Simple and extensive changes
Excluded in Essential plan
Included in Engaged plan
Included in Excellent plan
Approval (multiple levels)
Excluded in Essential plan
Included in Engaged plan
Included in Excellent plan
Versions and milestones
Excluded in Essential plan
Included in Engaged plan
Included in Excellent plan
Change calendar
Excluded in Essential plan
Included in Engaged plan
Included in Excellent plan
Change explorer
Excluded in Essential plan
Included in Engaged plan
Included in Excellent plan
Create change from problem
Excluded in Essential plan
Included in Engaged plan
Included in Excellent plan
Change templates
Excluded in Essential plan
Included in Engaged plan
Included in Excellent plan
Collaborate with multiple departmenst on a change
Excluded in Essential plan
Included in Engaged plan
Included in Excellent plan
Request for change
Excluded in Essential plan
Included in Engaged plan
Included in Excellent plan
Problem Management
Excluded in Essential plan
Included in Engaged plan
Included in Excellent plan
Known errors
Excluded in Essential plan
Included in Engaged plan
Included in Excellent plan
Create problem from ticket
Excluded in Essential plan
Included in Engaged plan
Included in Excellent plan
Register CAB meetings
Excluded in Essential plan
Included in Engaged plan
Included in Excellent plan
Link changes, problems and tickets
Excluded in Essential plan
Included in Engaged plan
Included in Excellent plan
Contract & SLA Management
Excluded in Essential plan
Included in Engaged plan
Included in Excellent plan
Supplier contracts
Excluded in Essential plan
Included in Engaged plan
Included in Excellent plan
Send surveys
Excluded in Essential plan
Included in Engaged plan
Included in Excellent plan
Operations Management
Excluded in Essential plan
Included in Engaged plan
Included in Excellent plan
Project Management
Excluded in Essential plan
Excluded in Engaged plan
Included in Excellent plan
Manage multiple projects from project explorer
Excluded in Essential plan
Excluded in Engaged plan
Included in Excellent plan
Link changes, problems, projects and tickets
Excluded in Essential plan
Excluded in Engaged plan
Included in Excellent plan
Omnichannel communication
Self-Service Portal
Included in Essential plan
Included in Engaged plan
Included in Excellent plan
Citizen or student support
Included in Essential plan
Included in Engaged plan
Included in Excellent plan
Public forms
Included in Essential plan
Included in Engaged plan
Included in Excellent plan
Design your own forms
Included in Essential plan
Included in Engaged plan
Included in Excellent plan
Unlimited mail imports
Included in Essential plan
Included in Engaged plan
Included in Excellent plan
Customizable emails
Included in Essential plan
Included in Engaged plan
Included in Excellent plan
Service catalogue
Included in Essential plan
Included in Engaged plan
Included in Excellent plan
Integrate with end user tools like WhatsApp
Add-on for Essential plan
Add-on for Engaged plan
Add-on for Excellent plan
Live chat
Excluded in Essential plan
Add-on for Engaged plan
Included in Excellent plan
Analytics & Insights
Adjustable dashboards
Included in Essential plan
Included in Engaged plan
Included in Excellent plan
Create your own reports
Included in Essential plan
Included in Engaged plan
Included in Excellent plan
Standard duration report
Included in Essential plan
Included in Engaged plan
Included in Excellent plan
KPI report
Included in Essential plan
Included in Engaged plan
Included in Excellent plan
Customer satisfaction reports
Included in Essential plan
Included in Engaged plan
Included in Excellent plan
Asset reports
Included in Essential plan
Included in Engaged plan
Included in Excellent plan
Web widgets
Included in Essential plan
Included in Engaged plan
Included in Excellent plan
Integrate with reporting tools like Odata
Included in Essential plan
Included in Engaged plan
Included in Excellent plan
Resource planner
Included in Essential plan
Included in Engaged plan
Included in Excellent plan
Task board
Included in Essential plan
Included in Engaged plan
Included in Excellent plan
Kanban board
Included in Essential plan
Included in Engaged plan
Included in Excellent plan
Workflow calendar
Excluded in Essential plan
Included in Engaged plan
Included in Excellent plan
Operations planner
Excluded in Essential plan
Included in Engaged plan
Included in Excellent plan
Project planner
Excluded in Essential plan
Excluded in Engaged plan
Included in Excellent plan
Reservations planner
Add-on for Essential plan
Add-on for Engaged plan
Add-on for Excellent plan
Visitors overview
Add-on for Essential plan
Add-on for Engaged plan
Add-on for Excellent plan
Self-service
Fully customizable Self-Service Portal
Included in Essential plan
Included in Engaged plan
Included in Excellent plan
Knowledge base
Included in Essential plan
Included in Engaged plan
Included in Excellent plan
Predictive search functionality
Included in Essential plan
Included in Engaged plan
Included in Excellent plan
Suggested knowledge articles
Included in Essential plan
Included in Engaged plan
Included in Excellent plan
Track and trace
Included in Essential plan
Included in Engaged plan
Included in Excellent plan
Drag-and-drop form creator
Included in Essential plan
Included in Engaged plan
Included in Excellent plan
Unlimited forms
Included in Essential plan
Included in Engaged plan
Included in Excellent plan
Public forms (for citizens and students)
Included in Essential plan
Included in Engaged plan
Included in Excellent plan
Adjustable look-and-feel
Included in Essential plan
Included in Engaged plan
Included in Excellent plan
Chat integrations
Included in Essential plan
Included in Engaged plan
Included in Excellent plan
Service catalogue
Included in Essential plan
Included in Engaged plan
Included in Excellent plan
Unlimited services
Included in Essential plan
Included in Engaged plan
Included in Excellent plan
Publish reports
Included in Essential plan
Included in Engaged plan
Included in Excellent plan
Plug-in ready Google analytics
Included in Essential plan
Included in Engaged plan
Included in Excellent plan
Frequently asked questions
Included in Essential plan
Included in Engaged plan
Included in Excellent plan
Adjustable languages
Included in Essential plan
Included in Engaged plan
Included in Excellent plan
Phone book
Included in Essential plan
Included in Engaged plan
Included in Excellent plan
Links to external sources
Included in Essential plan
Included in Engaged plan
Included in Excellent plan
Approvals
Included in Essential plan
Included in Engaged plan
Included in Excellent plan
Webshop
Excluded in Essential plan
Excluded in Engaged plan
Included in Excellent plan
Room reservations
Add-on for Essential plan
Add-on for Engaged plan
Add-on for Excellent plan
Service reservations
Add-on for Essential plan
Add-on for Engaged plan
Add-on for Excellent plan
Asset reservations
Add-on for Essential plan
Add-on for Engaged plan
Add-on for Excellent plan
Visitor registration
Add-on for Essential plan
Add-on for Engaged plan
Add-on for Excellent plan
API & Integrations
Open API
Included in Essential plan
Included in Engaged plan
Included in Excellent plan
Marketplace with 90+ integrations
Included in Essential plan
Included in Engaged plan
Included in Excellent plan
Automation & AI
Customizable event hooks
Included in Essential plan
Included in Engaged plan
Included in Excellent plan
Webhooks
Included in Essential plan
Included in Engaged plan
Included in Excellent plan
Plug and play action sequence library
Included in Essential plan
Included in Engaged plan
Included in Excellent plan
Predictive search functionality
Included in Essential plan
Included in Engaged plan
Included in Excellent plan
Smart categorization
Included in Essential plan
Included in Engaged plan
Included in Excellent plan
Suggested knowledge items
Included in Essential plan
Included in Engaged plan
Included in Excellent plan
Similar tickets
Included in Essential plan
Included in Engaged plan
Included in Excellent plan
Suggested standard solutions
Included in Essential plan
Included in Engaged plan
Included in Excellent plan
Automatic mail import
Included in Essential plan
Included in Engaged plan
Included in Excellent plan
Alerts & notifications
Included in Essential plan
Included in Engaged plan
Included in Excellent plan
Live chat
Excluded in Essential plan
Add-on for Engaged plan
Included in Excellent plan
Ebbot GPT chat
Excluded in Essential plan
Add-on for Engaged plan
Add-on for Excellent plan
Security & compliance
SOC2 compliant
Included in Essential plan
Included in Engaged plan
Included in Excellent plan
Worldwide data centers
Included in Essential plan
Included in Engaged plan
Included in Excellent plan
Single Sign On
Included in Essential plan
Included in Engaged plan
Included in Excellent plan
ISAE 3000
Included in Essential plan
Included in Engaged plan
Included in Excellent plan
Secure hosting
Included in Essential plan
Included in Engaged plan
Included in Excellent plan
GDPR compliant
Included in Essential plan
Included in Engaged plan
Included in Excellent plan
Recovery Time Objective (RTO)
1 hour for Essential plan
1 hour for Engaged plan
1 hour for Excellent plan
Recovery Point Objective (RPO)
Maximum of 1 hour for Essential plan
Maximum of 1 hour for Engaged plan
Maximum of 1 hour for Excellent plan
Product support from TOPdesk
Local support
8/5 for Essential plan
8/5 for Engaged plan
24/5 for Excellent plan
Annual health check
Add-on for Essential plan
Add-on for Engaged plan
Included in Excellent plan
My TOPdesk portal (extranet)
Included in Essential plan
Included in Engaged plan
Included in Excellent plan
Consultancy
Included in Essential plan
Included in Engaged plan
Included in Excellent plan
Customer events and webinars
Included in Essential plan
Included in Engaged plan
Included in Excellent plan
TOPdesk Innovation Platform
Included in Essential plan
Included in Engaged plan
Included in Excellent plan
Best practices
Included in Essential plan
Included in Engaged plan
Included in Excellent plan
Release notes
Included in Essential plan
Included in Engaged plan
Included in Excellent plan
Documentation portal
Included in Essential plan
Included in Engaged plan
Included in Excellent plan
Implementation guide
Included in Essential plan
Included in Engaged plan
Included in Excellent plan
Manuals
Included in Essential plan
Included in Engaged plan
Included in Excellent plan
Facility services
Property Management
Included in Essential plan
Included in Engaged plan
Included in Excellent plan
Fleet Management
Included in Essential plan
Included in Engaged plan
Included in Excellent plan
Key Management
Included in Essential plan
Included in Engaged plan
Included in Excellent plan
Service catalog
Included in Essential plan
Included in Engaged plan
Included in Excellent plan
Visitor registration
Add-on for Essential plan
Add-on for Engaged plan
Add-on for Excellent plan
Parking reservation
Add-on for Essential plan
Add-on for Engaged plan
Add-on for Excellent plan
Reservation Management
Add-on for Essential plan
Add-on for Engaged plan
Add-on for Excellent plan
Room reservations
Add-on for Essential plan
Add-on for Engaged plan
Add-on for Excellent plan
Service reservations
Add-on for Essential plan
Add-on for Engaged plan
Add-on for Excellent plan
Asset reservations
Add-on for Essential plan
Add-on for Engaged plan
Add-on for Excellent plan
Data storage
Sandbox environment
Included in Essential plan
Included in Engaged plan
Included in Excellent plan
Free storage
100GB for Essential plan
100GB for Engaged plan
100GB for Excellent plan
Adaptive storage size
Linked to number of agents for Essential plan
Linked to number of agents for Engaged plan
Linked to number of agents for Excellent plan
File scans during upload
Included in Essential plan
Included in Engaged plan
Included in Excellent plan
Regular full storage scans
Included in Essential plan
Included in Engaged plan
Included in Excellent plan
WebDav support: separate attachment access
Included in Essential plan
Included in Engaged plan
Included in Excellent plan
File upload
2GB for Essential plan
2GB for Engaged plan
2GB for Excellent plan
Standard support for all file types
Included in Essential plan
Included in Engaged plan
Included in Excellent plan
Log management for audits
Included in Essential plan
Included in Engaged plan
Included in Excellent plan
Worldwide data centers
Included in Essential plan
Included in Engaged plan
Included in Excellent plan
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